Will James Cow Puncher Rough Out

Saddle Fit, Build & Return Policy (Please Read Carefully)

Every saddle is custom built to order, and proper fit—for both horse and rider—is taken seriously.

Saddle Tree Fit Option

Before construction begins, customers have the option to receive the saddle tree. This allows you to place the tree on your horse and confirm fit before the saddle is built, helping prevent fit-related issues later.

No Buybacks or Refunds

Because each saddle is custom-made, I do not buy saddles back and do not offer refunds once a saddle is completed. Custom saddles cannot be easily resold, and for that reason, returns for refund are not accepted.

Rebuild Policy

If a saddle requires adjustment or rebuilding, I will rebuild the saddle only after the original saddle is returned to my shop. No rebuild or replacement work begins until the original saddle is received.

Use-Based Return Requests

In the past, I have experienced situations where a custom saddle was ordered for a specific event, trail ride, photo session, or short-term use, and then returned afterward with the expectation of a refund.

For clarity and fairness to all customers, custom saddles are not accepted back after use, regardless of mileage, appearance, or condition. Once a saddle has been built and used, it is considered the customer’s saddle.

Why This Policy Exists

• Each saddle is built specifically for one horse and one rider

• Custom saddles cannot be easily resold, especially branded or names tooled onto the leather.

• The tree-fit option is provided upfront to prevent fit issues

• Used saddles cannot be returned after special events or short-term use

• Rebuilds ensure fit corrections are handled properly and professionally, except of course trying it out reasonably.